Payroll Outsourcing Simplified


Frequently Asked Questions

A considered and disciplined approach underpins all our processes to ensure strict compliance with external statutory obligations. If you are unsure whether outsourced payroll is right for your business, take a look at the most common questions we are asked by our customers. Scroll below to read our commonly asked questions.

  • What is payroll outsourcing?

    Payroll outsourcing is a fast growing specialist service, offering a fully managed external payroll solution customised to individual business needs.
  • How does payroll outsourcing benefit me?

    Outsourcing your payroll function frees you up to focus on other areas of the business. Outsourcing your entire payroll function removes nearly all the cost associated with a payroll department. No need for lots of staff, no need for those expensive overheads and no need to worry when your staff are unwell or take leave – i3Group offers an inexpensive, secure alternative.
  • How much does payroll outsourcing cost?

    This is dependent on your requirements. We have a “user pays” costing methodology so you don’t pay for the services you don’t require. If you currently have a full time in-house payroll consultant/s, we can assure you your payroll costs will be significantly less.
  • What do I get with payroll outsourcing?

    The options are endless and i3Group is pleased to offer individualised payroll outsourcing functions which can include any or all of the following: Pay history Back pay calculations Superannuation calculations and contributions Tailored report writing PAYG, PRT and Workcover calculations and disbursements Payment Summaries Web based convenience Employee records maintenance Salary packaging HRIS people management system Over 200 standard reports Customised Reports
  • How long does it take to setup?

    The answer to this depends on the number of employees you have, your pay cycles and the current state of your payroll department. On average, it would take approximately 4-6 weeks depending on the complexity of the payroll. There have been instances where a payroll solution was fully operational within 2 weeks of getting sign-off from a client. Depending on your situation, we will work with you to provide a solution based on your requirements and appreciate that things may be urgent.
  • Will I have a dedicated payroll consultant?

    Absolutely. You will have a dedicated payroll consultant that will always be your first point of call. This experienced payroll consultant is supported by a team of people who will also be familiar with your payroll should your own consultant not be available.
  • Can employees apply for leave online?

    We offer a hosted system that is accessible anywhere around the world. Should you require, we can offer a self-service kiosk for both staff and managers.
  • Can I only outsource my payroll?

    We provide a customised solution based on your requirements. Should you wish, we can look after your entire payroll or only certain elements. You are the client and we cater for your specific requirements.
  • My business runs nationally and within NZ. Can you help?

    Yes. We have a number of clients like you. We are familiar with the statutory obligations for all states and if you have an entity in New Zealand, we can look after that also.
  • What if my business needs complex reporting?

    A number of our clients maintained old-fashioned, archaic spreadsheets to capture all their costing allocations before outsourcing their payroll to i3Group. We have built specialist reports that are automatically extracted from the payroll system – eliminating the need to rehash data that has already been input.
  • Can reports be distributed to different people at different times?

    In addition to the 200 standard reports that you will have access to, we can write sophisticated customised reports that are colourful and graphical. Should you wish, these reports can be automatically scheduled to be distributed to certain managers at certain times. Imagine all the time you can save!
  • Can I outsource my payroll for a small workforce?

    The beauty of our solution is the smallest of clients can also reap the benefits of outsourcing. You will have access to a cost effective solution that is not solely dedicated to large organisations. One of our original clients has a total of 5 employees. They’ve been with us since inception!
  • Can you assure me of service confidentiality?

    This is a common concern for most organisations and we understand the confidentiality of outsourcing your payroll. We will work with you to ensure you are not compromised in any way.
  • Do your provide technical advice?

    At i3Group, we are experienced payroll professionals, not data entry clerks. Our extensive industry experience, compulsory staff training and a large client base ensures there is no payroll problem we haven’t encountered and no payroll question we can’t answer.
  • How can I find out more?

    You can find us at: Level 1, Suite 5 326 Keilor Road NIDDRIE VIC 3042 Or call us on: Phone: (+613) 8340 1600 Toll Free: 1300 927 367 Or fill out the Enquiry form and we will contact you.

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Valued Customer Comments

customer name

From the beginning, i3 Group has been extremely consultative and continue to deliver a complete payroll service without fault. It’s a huge peace of mind and saves me a lot of time in trying to get my head around award interpretations and compliances.

Steven Lord, Digital Next
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Other Payroll Services & Compliances

Take a look at some of our other key payroll services and compliances that may be of interest to you.


Single Touch Payroll (STP)

Your business is now required to use single touch payroll. Are you STP compliant yet?

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