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FAQ

A considered and disciplined approach underpins all our processes to ensure strict
compliance with external statutory obligations

What is payroll outsourcing?

Payroll outsourcing is a fast growing specialist service, offering a fully managed external payroll solution customised to individual business needs.

How does it benefit my business?

Outsourcing your payroll function frees you up to focus on other areas of the business. Outsourcing your entire payroll function removes nearly all the cost associated with a payroll department. No need for lots of staff, no need for those expensive overheads and no need to worry when your staff are unwell or take leave – i3Group offers an inexpensive, secure alternative.

How much does it cost?

This is dependent on your requirements. We have a “user pays” costing methodology so you don’t pay for the services you don’t require. If you currently have a full time in-house payroll consultant/s, we can assure you your payroll costs will be significantly less.

What do I get?

The options are endless and i3Group is pleased to offer individualised payroll outsourcing functions which can include any or all of the following:

Pay history
Back pay calculations
Superannuation calculations and contributions
Tailored report writing
PAYG, PRT and Workcover calculations and disbursements
Payment Summaries
Web based convenience
Employee records maintenance
Salary packaging
HRIS people management system
Over 200 standard reports
Customised Reports

How long does it take to establish?

The answer to this depends on the number of employees you have, your pay cycles and the current state of your payroll department. On average, it would take approximately 4-6 weeks depending on the complexity of the payroll. There have been instances where a payroll solution was fully operational within 2 weeks of getting sign-off from a client. Depending on your situation, we will work with you to provide a solution based on your requirements and appreciate that things may be urgent.

Will I have a dedicated payroll consultant?

Absolutely. You will have a dedicated payroll consultant that will always be your first point of call. This experienced payroll consultant is supported by a team of people who will also be familiar with your payroll should your own consultant not be available.

Can employees apply for leave online?

We offer a hosted system that is accessible anywhere around the world. Should you require, we can offer a self-service kiosk for both staff and managers.

I just want to outsource my payroll and keep all other services in-house. Can I do this?

We provide a customised solution based on your requirements. Should you wish, we can look after your entire payroll or only certain elements. You are the client and we cater for your specific requirements.

I have a business that is run nationally and in New Zealand. Can you help me?

Yes. We have a number of clients like you. We are familiar with the statutory obligations for all states and if you have an entity in New Zealand, we can look after that also.

My business requires complex costing allocations and reporting. Can you help me?

A number of our clients maintained old-fashioned, archaic spreadsheets to capture all their costing allocations before outsourcing their payroll to i3Group. We have built specialist reports that are automatically extracted from the payroll system – eliminating the need to rehash data that has already been input.

I want some sophisticated reports that can be distributed to different managers at different times. What can you do for me?

In addition to the 200 standard reports that you will have access to, we can write sophisticated customised reports that are colourful and graphical. Should you wish, these reports can be automatically scheduled to be distributed to certain managers at certain times. Imagine all the time you can save!

I have a very small work force. Can I outsource my payroll for just a small handful of employees?

The beauty of our solution is the smallest of clients can also reap the benefits of outsourcing. You will have access to a cost effective solution that is not solely dedicated to large organisations. One of our original clients has a total of 5 employees. They’ve been with us since inception!

I currently run my payroll in house but don't want my payroll consultant to know I am looking at outsourcing. Can you assure me of confidentiality?

This is a common concern for most organisations and we understand the confidentiality of outsourcing your payroll. We will work with you to ensure you are not compromised in any way.

Do you provide technical advice?

At i3Group, we are experienced payroll professionals, not data entry clerks. Our extensive industry experience, compulsory staff training and a large client base ensures there is no payroll problem we haven’t encountered and no payroll question we can’t answer.

How can I find out more?

You can find us at:
Level 1, Suite 5
326 Keilor Road
NIDDRIE VIC 3042
Or call us on:
Phone: (+613) 8340 1600
Toll Free: 1300 725 647
Or fill out the Enquiry form and we will contact you.

If you have any further questions please don’t hesitate to call us on 1300 725 647

100% client Retention

100% Client Retention

Australian Owned & Operated

Australian Owned & Operated

Fully Customised Solution

Fully Customised Solution